There should be an option to give -5 stars. Where do I even begin? Totally heartbroken. Carpertright have destroyed our new build home, spent over £10k, we ordered and paid for dry back vinyl, click was delivered and installed without our knowledge or consent. Fitted to pass off as dry back, underlay was maliciously fitted UPSIDE DOWN and the clear plastic film not removed. Flooring is lifting up all over, gaps everywhere, zero prep for upstairs, no waterproofing in bathroom and en-suite although we were told that we would have waterproof membrane down, we are now at risk of water ingress and ceilings coming down. We gave Carpertright 6 attempts (inc original fitting) over 4 months to put this right, we were lied to time after time. They sent their own inspectors, and both occasions we were told that the flooring was wrong and total uplift needed. This is was also confirmed by the CEO Wilf Walsh. We had a long letter from Wilf apologising for Carpertright letting us down on every level and that we would be put right. All the mistakes they made would be rectified and will make sure all damages to our property is taken care off. Then nothing! No uplift and replacement and no refund or refund of consequential losses, nothing. We had an independent flooring inspection through the Furniture Ombudsman, (if you want an inspection, please go through the Furniture Ombudsman as any other inspector is seen as “competition” by Carpertright”) and the lengthy report showed that the wrong floor was installed and damages made to our property because of this. We have taken the finance company to the Financial Ombudsman to get our money back under the section 75 of the consumer credit act but Carpertright are fighting us on every single level, bullying tactics. We have now had to order new flooring through a new company, having a total uplift and fitting of our new floor while having to pay for the Carpertright floor. We will be out of pocket in and around £22k-£25K. This has broken us as a family. The he’ll continues...