I really wanted to give 5 stars because the carpet and flooring purchase was excellent. Following up our complaints though was pretty non existent and when they did reply it’s clear they didn’t read my complaint. In the end we had to find out who the layers were and arrange them to make the repairs ourselves. In our case we believe Carpetrights choice in carpet layers and flooring layers needs some attention. I observed the stair carpet layers throwing cut offs down into the lounge hitting the walls on the way down rather than carrying them down. Lazy. Our laminate floor was left with an obvious scratch which was spotted as soon as the layers cleared off. We know mistakes happen and I have previously laid flooring for companies in the past but from what I saw and paid for in terms of the laying, the rushed job, quick to leave quick to take the money...I believe Carpet Right need to consider who they contract work out to. Perhaps they get the cheapest layers in who knows. Next time we will organise our own layers obviously.