Utterly appalling customer service.
Firstly frittered damages my stair while templating the runner-
Then I couldn’t reach the branch via phone or email- no body ever gets back to you.
We paid for the damage stairs to be repaired. And carpet right couldn’t give two hoots!
Once I found a good fitter- he discovered the stair carpet had been measured incorrectly.... but he got around the problem (older guy been in the trade for years- total life saver)
The branch manager- Heather! Ordered the incorrect stair rods!!!!
Still waiting for new ones to arrive! Guess I’ll be buying more.
I have so much carpet left over that’s been whipped- I can only assume someone got that wrong too and it looks like I’ve paid for 2 stair carpets. Left message with the Brance and nobody’s got back to me! Utter joke.. AVOID THIS PLACE
5 years ago
Carpetright UK has a
1.6
average rating
from
1,137
reviews
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