I came on here out of interest as I have had very poor customer service from Carpetright. Obviously I am not alone in my experience. My stair carpet developed holes in less than two years on the 2 of the risers, next to each other. The shop manager took two photos on his phone and very abruptly told me it was my fault. I am a pensioner living on my own and rarely wear shoes in the house. The carpet was suitable for stairs allegedly and guaranteed for 10 years. Do not be fooled by their 10 year guarantee it is worthless. I was told it only covered normal wear and tear! It’s lucky I don’t have a family of 5 kids, the carpet would have been in ribbons. When I said I would pay for a new piece of stair carpet the very rude manager said it won’t match and the piece of carpet will only cover the 2 steps. I pointed out I didn’t have a choice , a carpet with holes or a bad match.. When the very pleasant carpet fitter came round, not employed by Carpetright, he fitted the new piece of carpet which covered nearly the whole staircase. There is so little wear on the rest of the staircase you can’t even see the difference. I had to pay for this myself. The store manager has been so rude about this I dreaded going into the store, and now the problem has been solved at my expense I will never go into the store again. If you want good customer service or if anything goes wrong avoid this Company.