So disappointing. I've used Carpetright for years and while the products are still good the customer service is appalling. I ordered vinyl samples which took a week to arrive and then were wrong. I then ordered vinyl and tape for £250 and was charged a hefty £30 delivery. After 2 weeks I heard nothing so emailed. I got a call from a very frosty lady who wanted me to wait another week for delivery. After a long discussion she grudgingly agreed to bring it forward but made me feel like I was being completely unreasonable. 3 weeks is incredibly slow these days, particularly after charging £30. Most companies offer free delivery over £50. When the order arrived the tape was missing. I emailed again and was told someone would be in touch. I simply wanted a refund for the missing item, which I still haven't received 2 months later. On a positive note the delivery men were very pleasant.