I made a purchase on the 11th of April and was told the order was likely to take 4 or 5 days but maximum ten to be delivered to the warehouse. I had to chase my order up, it was only for £45 worth of vinyl so perhaps not worth much effort in their eyes. I was phoned on Wednesday the 24th of April to say it had been delivered to the warehouse. I asked to arrange for the vinyl to be sent to the Inverness branch for me to collect. Seemingly no one remembered talking to me and no record was made to my request. Gordon said no one remembered speaking to me and that he had asked all his staff so he could do nothing but apologise and my order will only be ready by Tuesday the 30th of May. He said they have a disclaimer to say any problem can arise on their end and that delivery can be delayed so essentially it was suggested I had no cause for complaint because I had agreed to the terms and conditions just by purchasing something from them. I will never use the company again.