All good reviews here are from people who reviewing buying process NOT actual reviews of the products offered by carpetright. I have purchased expensive carpet RRP £96? which was in sale offer 50% off. I can tell you one thing - if I could take a time back I wo7ldnt buy it even in 90% off sale! Below is why? I have also purchased premium underlay £11psm and I had it all fitted by carpet right. Ordering fitting and cleaning afterwards went smooth. My wife and I decided that we will only fit it upstairs and on the staircase. We have 2 small daughters (one and two years old) Problem started when after 6 months of light use. I say light use because in the house lives only my wife and I with 2 small kids (one and two year old) . As you can imagine having kids means cleaning regularly and not walking with shoes on! On top of that kids only learned to walk recently! Carpet went flat after 6 months, so I decided to open the claim. I have emailed back and forth with carpetright store staff in Milton Keynes. Eventually after months of back and forth emailing I had one person in the house who admitted that carpet didn't perform as expected. Technician took the pictures and advised that he will contact manufacturer. Again months later after I've chased him he came back saying that it's normal for carpet to go flat and my claim won't be processed any further. I have complained and again none replied to my 3 emails until I threatened with legal action. Eventually I had reply f3om new store manager who explained himself blaming no replies on short staff and store being flooded. Himself and another technician inspected carpet and took photos (again) and informed me that they will pass it to the manufacturer. Unfortunately, outcome was the same! They have told me that nothing can be done and if I want I can arrange independent inspection and contact manufacturer individually. Summary : if you have any problems with carpet fitted and supplied by carpetright you are left alone! I didn't take into consideration LOT cheaper local supplier who was much more friendly than staff at carpetright and now I am regretting as those BIC COMPANIES DONT CARE. They think they are untouchable and do not care about after sale customer service. ADVICE: DONT WASTE YOUR MONEY WITH CARPETRIGHT just go to your local supplier (just check reviews before choosing one)