Lorenzo Mattress Looking around Carpetright along with other outlets for a soft mattress. The Lorenzo softer one on display was wonderful. Ordered and paid for one the same in super king that turned up on time a few days later. Great.. When we got into it that night expecting a lovely soft bed, It was harder than our original mattress, now departed. Phoning the store where purchased, the manager told us it would settle in after a few weeks of use and become as soft as the demonstration mattress in store that’s had “hundreds” of people bouncing on it. Accepting that for the time being, the guarantee was queried should the mattress not “settle in” and become softer we want to return it. The reply was -: As we hadn’t purchased a water proof mattress cover for £50 from them, there was no guarantee !! He was briskly informed that we do indeed have a new waterproof cover.... £20 from another supplier. The attitude stinks, Aberystwyth branch. The bed is still “firm” at best, despite being jumped and bounced around on. Nothing like the demonstration model.. The fight has yet to begin but now having very little sleep and an aching back I’m not ready for him yet...