After ordering a carpet and fitting from the Basingstoke store, and patiently waiting for almost a month for the fitting date, that was agreed by Carpitright could be done on a Saturday morning, and with less than a day before the agreed fitting day, I receive a phone call from them to say that "there was no fitter available to do the fitting on the agreed Saturday, but If I wanted to take the following Tuesday off work and lose a day's pay they will do it then" The person from the Basingstoke store who phoned me, refused to let me speak to the manager and also refused to give his name. I am now left with a bedroom with the bed disassembled all the other furniture in other rooms and no flooring, ready for the new carpet that at the moment looks like I not now going to get unless I now agree to have done on a day that suits them not me. When they were taking the order and my MONEY It was a different story. I may now have to try a different supplier, but if I suffer any consequential losses in doing this, I will seek readdress via the courts. I will update this review, if and when Carpitright put this matter right for me.