DO NOT BUY FROM CARPETRIGHT! Paid well over £3000 for the flooring for my new build property. The fitters came 2 weeks ago and I was told the flooring would be finished that day. When the fitters turned up carpet right had not quoted for the subfloor to be done which meant me paying the fitters £350 before they would start the job. I left the fitters to it at this point and went back later in the day to be told that carpet right had only provided 11 boxes of vinyl instead of the required 12 so the flooring could not be finished. The fitters left at this point with the cupboards, part of the hall and downstairs bathroom still to be done. I began moving items Into my new property and soon realised after stepping on them that razor sharp nails had been left sticking out of the bottom step of my stairs which no one had told me about.. my 4 year old son has since stepped on them to and cut his foot. Nearly 2 weeks later and I am still yet to have my flooring finished and now there are areas of the vinyl that have been laid which are coming up in places and glue marks have been left everywhere. I have spoken to the manager at carpet right bognor on many occasions (when they answer the phone or call back) and he has been caught out lying to me and my family on several occasions. The latest being yesterday when I was told that the rest of the flooring had been delivered when I found out later in the day after calling head office that it actually hadn't. Apparently there is none of my flooring in stock so who knows how long I will be waiting. I have very heavy doors propped up against the walls and nails sticking out of the floor and 2 kids! Absolutely disgusting carpet right. Stop passing the buck and do your jobs! Also a joke that they have a strict no refund policy.. definitely not a service worth the money they charge!
5 years ago
Carpetright UK has a
1.6
average rating
from
1,137
reviews
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