May/June 2019 We wanted vinyl flooring for our small downstairs bathroom. The fitter made such an appalling job of it that we took photos and sent them to the company. The vinyl had been cut wrong and the gaps filled in with shiny mastic. Shiny mastic had been put all around the edges and was lumpy and bumpy. He had left a small piece of the cut off vinyl underneath it and there were bubbles all over it. I still have the pics if anyone wishes to see them. The store Manager (Electron Avenue, Orpington) was unbelievably shirty with us and told us we would have to wait another two weeks for another fitter (we did not want the same one back), even though we had been told the store had the replacement vinyl in stock. It has been a month since we ordered this and we are still waiting. We even offered to pay a fitter of our own if they would refund the fitting costs to us. Nope, giving refunds of any kind is not something they ever do.