Warning!! Do not use Carpetright. We placed an order for a carpet to be fitted in our daughter's bedroom. As we were redecorating and the room was going to be emptied, we tried to arrange the fitting for that weekend. However, the salesman advised that they were fully booked up for that weekend but said they could get the carpet in and have it fitted the following Friday. We then confirmed with the salesman this it would definitely be fitted then as we didn't want our daughter to be without her stuff in her bedroom (including her bed) beyond this timescale otherwise we would have gone to an alternative company who could have done the job sooner. We were assured by the salesman that it would be fitted by this date and we therefore paid and placed the order and got an Email shortly after saying " It's confirmed". A couple of days before the carpet was due to be fitted we received a call from the salesman saying that the carpet hadn't arrived and so they wouldn't be able to fit it on the day agreed but might be the following week but couldn't confirm that. We weren't happy with this asked to cancel the order and refund our money, which they refused to do saying that they have 30 days to fit it. We were not in agreement to this because this was too long to wait and another company could fit the same carpet sooner but they still refused to cancel the order and refund our money. I have now send 2 letters of complaint by Email (as they didn't reply to the first) to both the store and Carpetright's head office and we have not even received an acknowledgement to either. This is a total disgrace Carpetright! Both misleading and terrible service. Stay well away from them!