I am renovating rooms and ordered carpets from Carpetright - seemed like a great deal when purchasing. However, once the fitters arrived it turned into a disaster. First they stated all the carpets had been cut wrong and asked 'what do you want to do?'. I called the store and left a message as could not get through. A manager called me back and asked me loads of questions about the rooms vs plan etc and insisted that's what they had on the van. I told him 'they' told me the measurements were wrong. He sent a rep around to measure that same afternoon and confirmed measurements were all as per plan. Was told the fitters would return later that night and was about to drive to shops when I met them coming back into the drive. In a really derogatory tone 'no we are back now'. They then fitted the carpets - I had requested they use offcuts to carpet a larger wardrobe (carpeted). Instead of using the same colour off-cuts which were plentiful they used a colour from the other bedroom so have mis-match. The fitter also stated that one of the bars was faulty and he would have to return on Tuesday to fit. I arranged to be off work and confirmed with the store that morning 'Yes its confirmed he will be there'. At 6pm called store 'I don't know but don't think he will come now'. Called several times to see when they would return to finish job speaking with Crawley store manager - no date as yet arranged. Manager also told me on Thursday night I will speak to them and call you back about them coming on Saturday. Called on Friday as no return call 'Mark is off, did not leave a message and I don't think the fitter works Saturdays'. Also their own survey on the fitter indicated ten procedures they were meant to follow - consultation, etc Out of ten they did one of them. It has been a completely horrible experience - shocking customer service and almost feels like I am annoying them when I call to see when the job will be finished. Absolutely shocking approach to customers.