DO NOT USE CARPET RIGHT!!! This review would be 0 stars if it would allow!
Bought carpets and vinyl for 5 rooms in our house with them when completing our extension.
The fitters came and installed the floors over 2 days (empty rooms as part of new extension),
initially there were a number of issues but I was assured by the fitters at the time that I had a years fitting guarantee so to let the floors settle etc then call them back. Which I did, various carpets ripped and settled over time, the hallway carpet came away from the skirting boards revealing a jagged cut edge of carpet, the edges the vinyls in the bathroom rippled and had a clear gap all the way around the edges of the rooms. I called carpet right and over the period of 12 months the saga of getting the flooring sorted went on. I had the original fitters out to stretch carpets, the hallway carpet eventually being replaced as could not be stretched enough to hide the jagged cuts they had made around the edge, I had a number of excuses / accusations made at me regarding the vinyl 1- the vinyl had shrunk and they were claiming against the manufacturer, 2- I had removed and replaced the skirting boards with a like for like thinner version, hence the gap!! When refusing to have the original fitters back? I had independent fitters out from carpet right who agreed that the vinyls hadn’t been installed in the bathrooms correctly, not stuck down and cut too short of the skirting boards in the first place! Carpet right accepted this and then ordered new vinyls and sent out a different fitter to complete the work, however it wasn’t possible due to a freestanding bath and some fitted wardrobes being in the way (they were aware of these prior to sending this fitter out) so it then came down to carpet right to send out a plumber to move the bath and install around the fitters and also somebody to sort the wardrobes.. I waited and then it transpired that they were unable to source these trades due to internal procedures so it became my problem... I had enough so decided to take the case to consumer arbitration and lost the case based on a technicality.
So now I’m 21 months down the line, out of pocket and left with flooring in two bathrooms (one en-suite/dressing room, which looks absolutely shocking and no option but to pay someone else to sort for me!
5 years ago
Carpetright UK has a
1.6
average rating
from
1,137
reviews
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