They tried to charge my elderly mum £25.00 'Service Delivery Charge'. Thankfully, I was with her. I asked what it was for, the guy explained it was to cover the cost of carriage from the warehouse to the store....???? I explained to him that it was a roll end, already in the branch! So, in other words, they wanted to charge £25.00 to move the carpet from the showroom to the back of the fitters van! Needless to say, my mum didn't order from them, and got a cracking deal from a local independent. I'll never buy anything from them, they're just a bunch of charlatans.