NEW SLEEPEEZEE BED SAGGING / CARPETRIGHT BEDRIGHT SHAM GUARANTEE I would not recommend buying a Sleepeezee bed or buying it from Carpetright / Bedright. From delivery, our experience with the Company has been dreadful I bought the bed for my elderly mother. I tried to buy the best because she has a bad back and I thought this might be the last bed she has. It was a supposedly top of the line Sleepeezee Orthopedic bed. However, Within 2 weeks of delivery, the bed developed a deep sag of OVER TWO INCHES in the centre; this was despite rotating as advised and one single light person sleeping on it. The “Sleep-tight” 60 Night Comfort Guarantee is a sham. I promptly informed Carpetright / Bedright about the sag, the Manager asked for photos, which we sent and which clearly showed the sag ; I never heard back from him. After we followed up, a very defensive and patronising salesman told us that that we had to buy a mattress protector for the warranty to be valid and he wanted to send someone over to check it. I told him that we had no idea of the conditions to the Comfort Guarantee, they are not written on the posters in the store or on the beds, I did not even know they sold mattress protectors, at no point in the sale did our salesman ever mention the requirement for a mattress protector; he did not seem to care. I agreed to let them check the mattress, but the guy failed to show up to the appointment. After I took another day off work to wait for him, he showed up, agreed that there was a sag of over two inches, (but he changed that to 2.5cm in his report!) picked the heavy mattress up and shook it (something that my elderly mother should not be expected to do). We've tolerated a lot from this company, even at point of delivery, due to mishandling, the delivery guys damaged the base; we bought what we thought was a high quality Sleepeezee the bed without quibble, waited all day for a no show guy to check over the mattress, but still they did not care that without any fault of ours, their customer, my mother has a saggy bed (I've since given her mine). I wish we had bought from Furniture Village next door or Bensons for Beds and avoided Sleepeezee altogether, this matter could have been resolved so easily, instead, it has been grossly mishandled and we feel really ripped off.