We purchased Laminate flooring from Carpetright West Thurrock branch and it cost well over £1,000 including fitting for our kitchen floor. Last week we noticed that our brand new kitchen fittings had been damaged by the fitters. Furthermore the flooring had snapped in one area. Two fitters turned up today and one was aggressive in his tone, standing over my wife, raising his voice and being extremely intimidating insinuating it was her fault. He left her in tears. I heard the latter part of the exchange as she was scared to the point where she left the mobile phone on with me listening in the background to raised voices. This all took place in front of my 6 month old son who was also distressed and extremely upset. I am appalled as a customer, and also as a man, that someone feels that its ok to behave that way in front of a woman and 6 month old baby. I will tonight be lodging a complaint to Thurrock police as no one should have their safety threatened in their own home and be concerned for their baby either. Carpetright are an absolute disgrace allowing this behavior and I warn all other custmers to exercise extreme caution should something go wrong with their order. Totally unacceptable.