AVOID THIS TERRIBLE COMPANY!!! Ordered carpets from this company few weeks ago. At the point of order I clearly requested to cut the product into sizes for 3 bedrooms. However, on a collection I received one role instead. I went back to a store to explain that I requested the product to be cut into sizes, but he asked me to go at the back of the store to get it cut. I assumed that someone will do it for me and I take carpets with me, but instead store member took the carpet outside and laid on a dirty floor. He then throw the cutter and told me to cut it myself. Off course I refused to do it because I ordered the carpets to be cut. I went back to store and requested for a refund as I didn't received what I ordered. Store member was very abusive and basically told me that there is nothing I can do about it. I was offered to get my carpets cut in the next few days but I had fitters coming the very next day. I have made official complaint regarding order and the abuse that I received from a staff but I was only offered apology. Carpetright team and costumer service are not helpful at all. I have made official complaint, but no one bothered to ring me to discuss the issue and distress that was caused. I would genuinely advise people to order products from a better company who respects their clients.