New Malden store. Absolutely shocking experience, which is still ongoing. Ordered carpet over a month ago. Had a delivery date and call on the day from the fitters with time to attend, only then to be called by the store to advise that they didn’t have the carpet. I explained that they needed to make another appointment when they had the carpet, so that this didn’t happen again. I had to call them over a week later to book a appointment for today, only to be called yesterday afternoon to cancel again because the carpet wasn’t available. I spoke to the deputy manager to explain that I wanted a call from the manager. He said that he would get him to call me ASAP, I called them today, as I hadn’t heard from the manager, only to be told that he is on holiday until Monday. Communication atrocious and customer service even worse.