Just terrible, all the carpets were cut on the short side, so all have pulled out at the doorways and frayed. All the carpets have come away from the webbed backing, so they all move and rustle when walked on, and have wrinkles and creases in them all. The manager from our local store visited, took photo`s and declared all the carpets are a direct result of the manufactures supplying a faulty carpet roll. That was it, nothing replaced, no compensation, never heard from him again. Over £2,000 it cost us in carpet and underlay. I would never, ever, ever, use Carpetwrong again. The sooner they go bust and close all the stores the better, so people can use proper independent carpet shops that actually supply what you pay for, and not waste their money like we have. Shocking