Well ordered a lovely carpet for our stairs. Looking forward to day of fitting which arrived with the fitters carrying in the most horrendous carpet I have ever laid eyes on. A throw back to the 1970s. The lovely fitters thankfully took this horrid thing out of my home. The boys were lovely and laid a correctly ordered bedroom carpet but sadly could not lay new hall floor as the guy who came out the previous week to measure failed to say it was a hardwood floor coming up so no joiner was supplied. The service from the shop when I rang about these issues was awful, blaming warehouses or saying not my fault. We are 5 days on and no word about floor or carpet so I rang and am sat waiting on the promised call back 3 hours on! We paid in full but had I known the service would be so shocking I would have gone elsewhere. Only plus point the lovely carpet fitters