Carpetright were supposed to fit a carpet on a Saturday which has been booked in for weeks. I called on Saturday morning to the store and they confirmed it should be fine but would call the carpet fitter to confirm and get back to me. All morning I was calling and by the afternoon I get an email saying no one was coming and the store person blamed a manager at another store. He also blamed Carpetright's computer system which he said was old and useless. Obviously I wasn't happy that no one came and no one bother to let me know until I chased so I emailed the customer service team to complain about the service I received. The only thing worse than the poor service I received was the awful response I received from customer service. They didn't acknowledge any of the points and simply brushed it off. I would have expected so much more from a big company but clearly they are only interested in the profits and not about their customers. I will use a local independent store for any future carpets I need in the future.