I paid Carpetright, Bolton, £1,200 on the 9th January 2019 and today 4th September, 2019, my hall is asphalt and has a hole which treads grit through my house. I am a widow and was bullied by Mohammed, (the manager) Shameem, Karen and two other male employees at Bolton Carpetright when I attempted to complain. I had decided to wait until after Christmas to have my hall and stairs decorated and new carpet on the stairs and landing with laminate in the hall. Firstly the carpet fitter came and I paid him another £120. The laminate fitter came two weeks later. He said as it was raining and he liked to cut the laminate outside, he was leaving. Another date a week later was made. He didn't come but phoned to cancel as he said the store didn't have the laminate the day previously and he wasn't prepared to go again on the he was to fitted it. Another date a week later was arranged. When he didn't arrive, I phoned to find out where he was, and he said he was in the middle of a very big job and wouldn't be coming. He said he, "might be able to fit me in the next week, but he'd have to let me know"!!! By this time, I realised these people were taking me for a complete fool and rang the shop. Mohammed said he couldn't speak to me as he was with a customer and put the phone down. When I phoned back, Mohammed said "Mike is the best laminate fitter" and "We have to fit in with him and make sure we don't upset him". Eventually I learned that Mike could indeed fit me in. It was now April. I was dying with influenza, but I wanted this to end. I opened the door in my dressing gown and asked Mike to get on with it and let me know when he'd finished. Some time later, he called up the stairs. He had removed the laminate I had in the hall and poked a huge hole in the asphalt. He told me he wanted another £400 to "screed". I didn't know what he meant. I was so ill, I said "then get on with it and finish". He told me he couldn't because, "the shops are shut on a Saturday". At that point when I was sick of being taken for a fool, I said don't B&Q sell screed? And he said he wouldn't be able to go and get it, and so would have to come back TWICE, once to bring screed for the hole, then a week later to fit the laminate I had paid for. I phoned the shop again and got nowhere. So I drove the 10 miles to the shop and had a shouting match with the five employees there, who merely said I had to wait in the queue if I wanted the work done. The waiting time was 3-4 weeks!!! I am still waiting. I fell down all the stairs on the too thick underlay they pressured me into buying and broke my wrist as I fell in the asphalt at the bottom four weeks ago in August - eight months after I paid them one thousand, two hundred pounds for the materials and "free fitting". They have nit bothered to contact me or give me any miney back. This whole thing has made me ill and my wrist is still in a splint from the hospital where x-rays proved it was a broken wrist. I feel afraid of them and I can't cope with the arguing. Carpetright are thugs, much worse than that, they pretend to be respectable, trustworthy big stores but instead, they are thieves, bullies and bombasts who are so used to it, upset customers mean nothing to them, they are water off a ducks back. Despicable liars who, once they've got your money, are just so nasty you are batted away. I think the only thing left to me now is to see a solicitor.