Would give this company no stars if possible. Cant go into full details of what went wrong over last 7 weeks as I'd be here all night but avoid if possible. Fitter didn't turn up 2 days running and shop said they couldn't contact them which left me standing in an empty house for 2 days so losing 2 days of packing up old house. Was told another fitter would do it on the morning we were moving but it was the original fitter who texted me with a time pretending to be a new fitter so i couldn't blame him for the 2 wasted days. We were moving furniture into the house as he was fitting the carpet so had to leave a lot of furniture downstairs and in garden till he was finished. Fit all over was bad but mostly on the stairs which I've finally got fixed after 7 weeks. The fitter tried to charge me double to take away rubbish and off cuts, when i told him that I wasn't told that by the shop he left the rubbish(not bagged up) sitting in my driveway. He also didn't put carpet into a cupboard in one of the bedrooms even though i reminded him before i left to go back to old house for 2nd stage of move. I was given wrong information in the shop regarding the finance I took out so leaving me with higher monthly payments that I budgeted for. For the next 6 weeks i had to ring the shop every couple of days to follow up with my complaints but they are very good at excuses and false promises. Blaming the fitter and the company that they worked for. I was told a new manager was taking over the shop and he would ring me the next week to sort things out, by the Friday i hadn't heard from them so rang and spoke to the new manager. he told me that he didn't know anything about the issues but fair play to him he came to the house the following day to look at the problems and had another fitter come fix everything 3 days later. I was given a £50 refund but this was offered to me after the first day of the fitter not turning up and really feel that 7 weeks of constantly trying to get them to do something along with all the stress and hassle I had on those couple of days surrounding the move (My husband has terminal cancer and couldn't help me with the move, he was getting very upset seeing me so stressed out and having to stay up through the night to pack up old house because i lost 2 days packing). I have read reviews of the problems people have had going through Carpetright Customer complaints department so am going to hand this over to professionals to deal with this on my behalf. I'm glad my carpet has now been fixed and really don't have the time or energy to fight this on my own right now but feel companies like this should not get away with this bad customer service.