I've now waited over 9 months for someone to come and fix issues my flooring. I have had a fitter fail to turn up on 9 separate occasions. However, CarpetRight hide behind their T&Cs and say appointments are only estimates. When one turned up he botched the repair and left it in a worse state. Despite sending in evidence showing this in photographs I was called a lair by the company and nothing was done. They have no refund policy at all and will do nothing to help you once you have paid them as they use 3rd party fitters who have freedom to mess you around as CarpetRight have written in their T&Cs that they have no control over how they act towards customers. Sickening, avoid at all costs and go somewhere else. 9 months on and still nothing has been repaired to a acceptable standard. Even WatchDog has been asking for anyone with complaints about this company. Please go to Twitter and look them and reply to the tweet so we can stop this company.