What an appalling attitude to customer 'care'!!!!!! Your response is to basically tell me to shop with you again???? Are you for real? You've stolen £500 from my family, holding onto our money - without delivery of our item - for over a month. Agreed refund 'processed incorrectly' twice and I'm left wondering if I will ever receive my refund! and your customer care team offer no goodwill, they just respond that I should be considering spending more with you, so that they can be better next time!!!? NO WAYYYYY! ITS BEEN OVER 3 WEEKS! You should not bother having Customer Service, a team of robotic, incompetent, powerless people? Utterly pointless WASTE OF TIME. I wish I hadn't wasted my time emailing SUCH a thieving and dishonestly run company and I definitely wish I had spent my hard earned money elsewhere.