We went into Carpetright (Cambridge) to purchase lino flooring for our kitchen, as they offer a home survey to check flooring we took them up on this which they carried out. The representative said 2 layers of floor in our property needed to be uplifted and quoted to state difficult. We paid Carpetright the Lino £289.80 and were due to pay the fitters on completion of fitting. On day one the fitter only removed one layer of old flooring and screeded over the top of the other existing layer. When confronted he stated this would be ok. The following day the floor was cracked throughout (mosaic style). We contacted carpetright to get this amended by a different fitter. Carpetright eventually visited our home and stated the flooring was fine. We paid an independent flooring company as recommended by CAB, who wrote a report stating the flooring had been completed with 'poor practices'. Through various emails between us and carpetright, and us taking this case to arbitration, it has been concluded that as the fitter is 'third party' we can not take this any further with Carpetright. Meanwhile Carpetright have withheld the £289 we paid them for the lino. Further to this we have had to pay £120 for an independent professional report, £25 for arbitration, and 6 months with an unhygienic kitchen that was not sealed and could not clean with a 15 month old and 5 year old. We have all documentation, videos and photos. We do not know the fitter as he was arranged by Carpetright Needless to say very poor service experience we will never use Carpetright again, our advise check T&C's as it does state the fitters are independent, although nobody will take responsibility if anything goes wrong.