Carpetright asked to come out because I was unhappy with the carpet as fitted. Unbelieveable behaviour. The guy who came said he was only interested in whether the fault lay with the fitter or the store, because he didn't think the fitter should pay for the fault. I said I didn't care who was to blame - just in whether Carpetright agreed the end product was not good enough and what they were prepared to do about it. The guy then claimed he wasn't from Carpetright and didn't represent them!!!!! I pointed out I had rung Carpetright, they had said they'd send someone and he turned up! He kept going on about the contractual relationship between him and carpetright - I said I didn't care about the ifs and out of who did what, I had arranged with carpetright to do a job and I just wanted someone to say whether they thought the product as fitted was acceptable. He refused to do that and walked out on me in mid-sentence. HE WALKED OUT ON ME. The carpet as fitted looks terrible, And they don't care - they only care about who in carpetright is to blame.