Shocking service from a shocking company. Over estimated and over charged for carpet I didn’t need as it was estimated more than we actually needed with loads of waste. I queried this with the manager at the Blackpool store and all she wanted to do was argue and stick up for the estimator even though I’d had another two companies in to measure. When the carpet was fit it was cut too short and wouldn’t stop under the door thresher so I had to get someone else in and pay for a wider door thresher put down
Will never use carpet right for my home or hotel and would never recommend
Customer service nice when you first go on up to the point of them taking full payment then after that they don’t want to know.
The manager told me there was no waste on the estimators measurements yet I had a full stair run spare and other pieces of carpet spare which has now gone down in my shed. They measured my bathroom at 7.8 sq metres when in fact it was only 5 square metres so I gave the job to another company same vinyl half the price and fitted correctly. Bye bye to carpet right forever
5 years ago
Carpetright UK has a
1.6
average rating
from
1,137
reviews
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