Never again!!!!! I paid the fitter over £1000 for fitting and screeding a tiny little flat, this is how he left my flooring and didn’t mention it maybe thinking I wouldn’t notice it, I ordered and paid for the vinyl at the end of august knowing I would have to wait a couple of weeks for the vinyl to come in, once it arrived it was me constantly ringing the store to get fitters in and finish what they started, I paid the fitters cash the first day they came BIG MISTAKE because to get them to finish the job was an absolute nightmare, I rang their head office not really a lot of help apart from them telling ME to compromise, after endless phone calls they came and finished the last room and left it looking like this, I had to ring the store and send photos and was told they would replace the flooring and charge it to the fitter, I told them no way was he coming back in my flat so he will have to pay for another fitter as well, there was one lady in the store who I felt was on my side and she was helpful apart from her no one else seemed bothered. The new fitters finally came today and redone the room, over 3 months for a tiny little flat is disgusting, for 3 weeks I was living in the spare bedroom clothes all over the floor, furniture in the kitchen and bathroom no room to manoeuvre it was torture and I’m 63 years old. I will never use this firm again and I wouldn’t recommend them to my worst enemy, once they’ve got your order and your money you might as well be invisible, disgusting deplorable and they get away with it. DO NOT USE THIS FIRM not even worth the one star but couldn’t give less
5 years ago
Carpetright UK has a
1.6
average rating
from
1,137
reviews
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