Having changed the fitting date so a two man team was available and having discussed the fact that there would be 5 items to move and agreed I would remove all other items imagine my horror when having taken the day off work the fitters arrive and say the room is too small to manoeuvre furniture and the sofa was bigger than 4 ft (which I had told the Shop Asststant) and there would be can extra charge of £20.00. - the office took no responsibikity and quoted the small print of the contract. The fitters then proceeded to cut my carpet on a wet driveway ( by the time I saw they'd finished but I took a photo) and after they left (having paid the excess money all but 3.20 they they told me to forget) I find they damaged my wall art and pulled out a screw and surrounding plaster!!!