Is "0" stars an option, read my letter of complaint and they refure to do nothing Dear sir or Madam I am writing to you to express my discuss at your Gallows Corner, Romford Branch. On Friday 29th November I attended to above store to view and place a carpet order valued at in excess of £2000.00. A survey was arranged for that same day for 4pm – 4.30pm which you attended promptly. I was advised the measurements would be sent to the branch within 10 minutes and someone would be in touch, by 9am the next day I still had not received a call so chose to visit the store, all you computers were out of action and was forced to come away no further forward with my order. Later that day I went back (Having pulled myself away from decorating) to place the order. No apology was made and my order was placed. I was asked to check the order if I wished and when I did I noted that one of the carpets was wrong, when I raised this I was advised “Yeah the one you wanted is out of stock” I clearly advised that you cant just change the order/colour and it was amended and advised 7-10 for arrival. We tried to arrange a fitting date and I initially requested Monday 16th December, this unfortunately was not available so opted for Tuesday 17th December, However, I was advised that you would need to confirm that the fitter would have enough time to complete and would be called, That call has never to date happened, I call up myself and was advised its in the diary it confirmed On Tuesday 17th December your fitter arrived, I was advised he would call 30 mins prior to arrival, however turned up unannounced so was forced to arrange for my father to rush over, granted the fitter did apologise for this. At approximately 12 noon, I received a call stating the landing is done the stairs are done but the carpet is to short and will need reordering/fitting, I expressed I wasn’t satisfied however it is what it is, and advised I would pay for the fitting until the job was completed to satisfactory standard. Your fitter at this stage advised me I either pay him for doing it or “He’ll walk off the job” I called your Gallows corner store and was told they would speak to the fitter and call me back in 10 minutes (That call has never been returned) I was then faced with a decision as the fitter was not prepared to wait, pay or have a Christmas and a family of 12 and no carpet. Having paid the fitter I call and spoke to one of your staff, he listened to my complaint and advised he would get the Store Manager to call me by Mid day 18th December. At 10.40 I received a call from Ali, who I now know not to be the store manager, I highlighted all the issue with great difficulty as he had know interest in letting me speak and continued to talk over me. I have expressed how dissatisfied I am. And to be honest and more fuming now than I was initially, with my conversation being ended with Ali saying “I have nothing more to say and bid you good day” Ali has told me the follow,. 1. It was my choice to pay the fitter and will not reimburse this 2. It was my responsibly to ensure the carpet was correct and the right length 3. He will not look at compensating me for taking another day off work 4. If I wasn’t happy I should’ve let the fitter walk off 5. The store Manager is “To busy” to handle my complaint and its his job 6. Will not be updating me with the findings of the internal investigation as “Its not my Business” In short this staff member has infused a complaint that did not need to be. I am now £251 out of pocket with a job I am not satisfied with, a further £120 out of pocket when I have to have another day off work, Additionally I arranged for new furniture to be delivered after the carpet was installed. Which will all need to be moved when you come to rectify the mistake At this stage I feel I should be reimbursed £251 that I was forced into paying for installation, a further £120 for the day I need to take off work and you admin fee be reimbursed. At this stage I would also like to high light that I wish for someone to look at the bigger picture of this issue. No one would know if a carpet was 9cm short until it was to late, and Ali’s approach towards my complaint was completely unprofessional. At this stage I wish to handle this matter profession between myself and Carpetright but will also express that should we not come to a satisfactory outcome that benefits both parties will have no hesitation in taking the matter further, sharing my experience on Social Media any and any other avenues I feel appropriate A await your response with 48 hours of this of this e mail Kind regards,