We visited our local Carpetright Store (Wakefield, Cathedral Retail Park) to look for a new bedroom carpet. We found a carpet and sat down with a sales person in store to calculate costs etc. He gave us the price and we also discussed delivery timings. We were due to have a super king media bed delivered and I asked the advisor if I should delay the delivery of this as it was due to be delivered before the carpet would be fit. He insisted it was no issue and that the fitters could move up to 5 pieces of furniture as long as they were emptied. I stressed again it was a big superking media bed so very heavy but he said it would be fine. So we had our bed delivered and paid £80 for it to be installed. When the carpet fitters came a few days later to fit the carpet they instantly refused to fit the carpet due to the bed. I told them we had been told in store that it wouldn’t be an issue but they explained it wasn’t possible and we’d have to dismantle the bed and they’d have to return the next day. When I called the store to explain the issue and request that they reimburse me the £80 I paid to install my bed as they advised it would be OK, the manager who called me back so much as called me a liar. They would not accept that their staff member had told us it would be OK as they had no ‘notes on their system’ to that effect’! They refused to apologise or offer any form of compensation. I then took the matter further with their complaints department only to be told over email that they had never advised me of that and they wouldn’t be taking the matter further and they were closing the case down! Such bad customer service to imply a paying customer is a liar just because their staff members require additional training. I would not recommend Carpetright. Use United Carpets instead.