Awful Banbury Store!!! After we visited the store after researching online many flooring providers. We decided on the flooring and proceeded to get the attention of the female worker. We struggled to gain any information from her and felt as though we were initiating the sale, she did not seem bothered and felt as an inconvenience to her day. We proceeded to sit down and go through measurements and order the flooring. To which we would be contacted by herself on when the flooring was going to be fitted. We were told we would know a date on the Monday, we then had to contact the lady directly as we had heard nothing, so we had to chase her. We then had a set date to which we booked annual leave to ensure someone was around to be there. We was told on the phone that we would get a call on the day just after 9am from the store to let us know if it was going to be a morning fitting or afternoon, again to my disappointment we had to contact the store to find out. The man had arrived early afternoon, to which he instantly explained that we would need the door planing and that the store should of advised us about this. We were not aware of this and had to arrange for a carpenter to come and sort the door out which was another expense and inconvenience for us. He then was nearly done and realised that he was short of some planks and had to go back to the store to get these. After he had finished he was also short of the trunking and that the store had none left in stock. Again I cannot express the frustration by this point that the lady had wrongly calculated how much we needed. We are now left with a room of half finished trunking which we are yet to receive confirmation of when this will be done. Which also means it will be another inconvenience or annual leave spent waiting for a floor to be completed. I had spoken to the store manager in Banbury who did not give much of a solution and has poor customer service skills! AVOID WASTING YOUR MONEY AND TIME!!!!!