Went into the Cribbs Bristol store to pick out some laminate for my new flat. I pick out three that I like but can’t decide so salesman tells me they can give me three samples when they come round to measure the floor, and give me all the info about the underlay I need etc. I also asked about doors and skirting boards and he said I just need to mention it to the fitter and he’ll include it in the quote. All good I thought. Fitter arrives and doesn’t have three samples. He only brought one sample and it was just the store example I’d already seen, which obviously I couldn’t keep so my girlfriend didn’t even get to see the sample. He starts measuring the rooms, and informs me that I need to pull the existing carpet up and check the concrete underneath to make sure it’s flat. “Ok” I thought, “makes sense”. Then he informs me I need to have someone on call on the day of fitting who can trim my doors. I wasn’t expecting this, as family and friends have all said their fitters were able to do this for them (for a small extra charge), but I’m being told I need a whole other tradesman to come out just in case my doors need trimming. “This is starting to be a bit of a hassle” I’m thinking. Finally I remember to mention the skirting boards, and that I want them lifted rather than having beading done. Well the fitter tells me that they’re “not able” to do that so I’ll need to take the skirting boards off myself. “We can help put them back on after though” he said. He leaves and takes his single sample with him, presumably with the measurements he took. Except this whole thing has gone from “yep just tell the fitter what you want and he’ll give you a quote” to “you’ll need to pull your own carpet up, take your own skirting boards off, and hire a whole other person just in case your doors need trimming”. And I’ve still not heard back with a quote. Complete load of hassle. Wish I hadn’t bothered. Probably just going to stick with my gross stained brown carpet now instead.