Barry from Carpetright in Reading branch was extremely rude to us when we tried to book a fitting. He was interrupting us all the time and didn't want to give us a date even though we have bought the carpet with them. We gave up and talked to someone else on the phone (much kinder) and he booked us in for a home visit and fitting. On the day, their fitter Shawn never turned up and didn't contact us about it at all. We had to take time off work to be at home and it was rude to not even give a call or text they were not planning to turn up at all. Called again today and described the situation to another employee. He said that we were not in the system (even though his colleague booked us in the week before) and that they cannot fit the carpet for us that we bought with them. (even though they fitted the carpets we bought with them twice before). He was not helpful at all and was protecting the fitter, who didn't turn up for the job. Had only one positive impression in Carpetright Reading and it was with the helpful man last week on the phone. Other people we met in person or contacted on the phone we talking down to us and did not provide any service. Very disappointed in their employees and their work culture.