Weeks went by without a delivery date & the only phone calls were when I contacted the store! Despite numerous promises to return my calls we heard nothing! Finally, after having threatened to cancel the order I was given a fitting date. Came the day of fitting the fitters damaged the paintwork in every single room, they then cut the wrong carpet for the stairs meaning that they didn't have enough to finish the job. Two weeks down the line we still only have half a carpet fitted & as a result the underlay has now been damaged by us moving a table. I've lost count of the calls made to customer services (who are still milking the closed due to coronavirus excuse) & the store won't give me a contact number for a regional/area manage or a fitting date to complete the work. Out of 5 stars it's a shame I can't leave minus 5.