Estimator came and priced up hall stair and landing carpet. Called store and paid for carpet and advised i would get a call back soon with a fitting date but nothing heard for weeks. Several calls to the store, no answer but messages left, however, nobody got back to me. Emailed customer services twice and no response. Called customer services waited over 30 minutes for an answer. They did not want to deal with my concerns and put me through to the original store who denied receiving any messages from me, despite me having proof of calls on my phone. Finally got a fitting date for 17/8/20. Got up at 5am to get everything ready. We have a toddler so had to remove stair gates and now have exposed carpet gripper/spikes everywhere etc. Wife also takes a day off work so someone can be at home. Carpet fitter turns up nice and early 7.45am as advised, and finally we thought we were getting somewhere until he realises its a stair carpet etc. I felt sorry for the chap (who seemed a really nice guy and he has fitted carpets for me before) He wasn't advised it was a stair carpet etc and had been given no plans, also he had nowhere to cut the carpet. He looked very embarrassed and was very apologetic but said it was unlikely the carpet would be fitted today etc turned his var around and drove off into the distance. Not his fault but come on Carpet Right get your act together. You have mismanaged a simple job, totally incompetent in everything you do - you never used to be like this, no wonder the company has problems. I have no idea when this carpet is going to be fitted, we now have to navigate out stairs etc avoiding spikes, our toddler is now going to be restricted as to where he can play. I am totally in the dark. I'm not going to use you again, you simply aren't up to the job. Carpet Right or Carpet Wrong?