After five weeks waiting for our stair carpet to be fitted, CarpetRight sent the wrong colour and refused to accept that they made a genuine mistake, rather, they said that colours shown on their website are not accurate, yet referred us back to their website to choose the colour we wanted!! After a heated conversation with customer care they said they will refund the money less £29 cancellation fees and wanted us to pay for the fitter who fitted the stair grip. I have never seen such an appalling service like this in my life, and I have seen a lot!
4 years ago
Carpetright UK has a
1.6
average rating
from
1,137
reviews
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