I wish to logged an serious complaint against the Letchworth office. From start to finish it been either a lost order, wrong carpet, hidden charges , lack of communication on appointments and general feeling no one knows whats happening from the branch! I contacted them in early June for a sales man visit who turned up earlier than expected. Then an quote was put together and a price was provided with the promise this be emailed to me. This never happen and I visited the local branch only to be told they lost my quote/order! So a new quote had to be put together from stratch. I waited more than 6 weeks for the order due to COVID 19 delays and though Wayne did kindly call me the vinyl order had not been delivered. I waited PATIENTLY but heard nowt, so I called the branch and they guy i spoke finally found my details and said I had to pay extra £70.00 for the floor to be screeted. This was included in my original order - had they not lost this - they would had seen this. Oh i forgot to mention the revised order was all of sudden much higher than the original quote! Hardly any communication from the branch and they tell me the fitters would turn up on 20th and 21st August but could give detailed time frame. My dad waited for them to attend 20th August and when they did they turn up with the wrong carpet. TRULY AWFUL CUSTOMER SERVICE FROM START TO FINISH. I wish I gone back to Tapi Carpets who at least would fitted the carpet by now!!