Payed for laminate, carpet and vinyl. Was waiting for carpet, not in stock. When carpet arrived we were told that the laminate was now out of stock. When I payed there was a pallet of laminate, but they sold all of it knowing that I had already payed for 11 packs. Had to re-order and waited 5 weeks from original order to fitting. Was told fitters would be at property first thing. I waited from 8am till they finally arrived at 2.30pm. This is a Micky mouse company. Complained to head office and they didn't want to know. Manager of romford store would not come and speak to me. DONT waste your money. GO somewhere else that care about customer service. WOULD NEVER USE AGAIN