I've used Carpetright 3 times over the years. The first two times they were fine. The third time was the purchase from hell. I paid for the carpet at the start of March, and it has finally been fitted at the start of September. OK, 2 months of that was due to Covid-19 lockdown, but there is no excuse for the other 4 months delay. The first 2 fitting cancellations weren't Carpetright's fault, but their point blank face-me-down-across-the-desk refusal to prioritise my order thereafter, and the next 3 cancellations, were definitely Carpetright's fault. Communication throughout the saga was - I was about to write appalling, but "non-existent" is closer. On one day the store (Oxford) had their phones set to answerphone and refused to answer emails, even when Customer Services and the Regional Manager tried to intervene. In the end I had to drive a 60 mile round trip to the store to find out when the fitter would be arriving: he has to be paid in cash on arrival or cancels the job, and I have to drive 30 miles to the tenanted house. When I got there the phones were ringing continuously and there was a sales assistant with nothing to do. I was then informed that the fitter had, yet again, cancelled the fitting. To add insult to injury, when the fitter finally *did* complete the job, he left the site saying: "Sorry, I've had to remove the toilet door and I don't have time to trim it and refit it." My poor tenants (4 who share the house) had to live without toilet privacy for 24 hours while I arranged for the door to be refitted. I still can't quite believe I've been through all this, it's quite shocking, more like 1970s monty python than 2020s reality.