I Will never bother with these reprobates again. Went to local store to get a small rug. None in. Tried to ring other store to see if they had stock. No answer. Went home, bought on-line; 3-5 day lead time. After over 2-wks - nothing. Wrote to "Customer Service" to ask (paraphrasing) "where's my rug" and "the price is now 20% off. As we're essentially getting it at this time, could you do the decent thing and honour the new price. "Answer on both counts: "I don't know - there's a delay on all orders; I'll have to ask." In other words, customer service are complete eunuchs - they have no info and no delegated authority. Why not mention the delay on the web site or, at least, on the emailed invoice, so as not to have every single customer waiting and wondering? Another week goes by. No answer. This means "Customer Service" don't keep on top of their queries and the stores/mgmt ignore them and me. Just about to write again when the rug turns up. I let them know and ask, "Any news on the new price?". Don't even get a reply - i.e. treated with contempt. This organisation needs a collective slap to snap it out of its lax ways and contemptible attitude. Like a driver who gestures at you from a moving car, they wouldn't dare treat anyone like this if it was face-to-face, in the store. But they think they can get away with it when it's at a distance.