Terrible, Never Ever Again from Carpetright.... We would not recommend Carpetright to anyone, Stress caused and inconvenience is just not worth it. We ordered from the Hereford Store, Order was taken but no mention made of the extra Shipping cost of £29.99 which is added for them to get the carpet to their store although the carpet we selected on the day had a massive full roll in stock in store or the extra £12.80 charged to just book the fitter for you (the fitter does not get this as you have to pay him another £51.04 to fit the carpet) so in total they add £42.79 to your bill to start with which as I said is never mentioned when you order the carpet. Order taken we were then told we could have it fitted 4 weeks later, we assumed this was a lack of available fitter slots but from reading other reviews seems to be a standard wait for fitting by carpet right. We were told we would be telephoned on the morning of fitting by 9.30 but that did not happen so we telephoned the store only to be told their was a fault in the piece of carpet they had left on the roll and they had left messages for us on our phone which was untrue as they had somehow put a made up telephone number on our order (we did read the correct one out to the sales assistant when we ordered from our phone), we were told at that point that we could have the same carpet in a lighter shade which we did not want as we have a dog and so needed the darker shade so were told a piece would have to be ordered in which would be up to 2 weeks wait. At this point we were very unhappy as we had emptied the bedroom, dismantled the bed frame to do so and had every thing including the also dismantled night storage heater in a tiny back bedroom and bathroom so could not access either, we had slept on a put up camp bed and air bed the prev. night and now faced another 2 weeks of that. We were forced to put the storage heater back into the bedroom in order to use our bathroom and slept then for almost 2 more weeks camping out on our own bedroom floor which did not do my 66 year old husbands back any good at all. Carpet right customer service is terrible, they did not contact us once, we had to keep calling them, they were given our correct telephone numbers at least 6 times but never used them. The carpet fitter sent on the day was given the incorrect number so was unable to contact us, also given the wrong house number which did not exist so if we had not been looking out for him he would have not found us as we saw him pass our house and park down the road looking for number 12 when we are number 4 so we had to go out and wave to him. The carpet sent was also not the shade we had ordered it was a lighter shade of the one we had ordered which was what we were offered when we were told there was a fault in the correct carped 2 weeks prev. but by over 6 weeks wait we decided to just go for it, carpet right were told by telephone but they just said it was the Monsac Grey, yes it was that design but a lighter shade of it than what we had ordered. So if you want total stress, terrible customer service, wrong item supplied, long wait and camping out on a bare bedroom floor for a couple of weeks then carpet right is for you, my advice would be to go to a proper independent carpet shop. Only good point was the carpet fitter they sent, he was good, he did say they have done away with some of the rolls of carpet now and did not seem surprised when told it was the wrong shade sent. My advice would be to Avoid Carpetright