What a ridiculous experience. Avoid at all costs. We bought a piece of Lino online which it said would arrived with 7-10 days. After 2 weeks we got in touch with customer service nationally who connected us to our nearest branch Trafford Park from who delivery would be made. Amazingly no one at national call centre or Trafford Park had any access to information about how delivers are processed and where they are up to. It was all "it might be on its way from Belgium" "the orders turn up once a week in a van from Essex and we have no idea what is coming" why not? It was amazing. After weeks of this we got a refund and cancelled the order. About 4 weeks after that someone at Trafford Park called up to say our Lino had arrived and when did we want it delivering. Too funny ;) To be fair all the employees we spoke to tried there best to be helpful but the company does not operate professional or functional order systems so I would avoid at all costs and use someone local.