NEVER DEALING WITH CARPHONE WAREHOUSE AGAIN!! Awful customer service. Placed an order for a sim free phone, but immediately realised that I had made a mistake so rang the customer service team to report of my error and that I required a refund. (No money had been taken from my account, and no confirmation email had been received at this point, in had only been 30 seconds!!). The customer services lady informed me that she couldn't even see my order and that it hadn't been processed, I thought great, it hasn't gone through, it had only been 1 minute since I clicked submit order at this point. I was then put on hold as she couldn't cancel the order at her end and I was transferred to the sales department (after being cut off twice!!). The Sales lady told me that the order had been processed and the money could not be refunded... But hey wait it had only been 5 minutes, after being on hold/cut off for 4 of them! At no point on the website does it state that they take the money from bank accounts straight away, anyone can make a mistake and order the wrong phone, car phone warehouse don't see this. I asked to speak to the supervisor, who was obnoxious and stated that It was basically my fault for not checking my order and that the money had already been taken and I had two options. Wait 14 days for a refund (14 days without the £200 odd quid Id just wasted!! Do they think I'm made of money???, Or go down to store and purchase a product for the same price and that would cancel it out. Oh yeah go and spend even more money at your store!!! It is absolutely ridiculous that money can be taken and not reversed after 30 seconds of an order being placed. Kids play on laptops, what's to say they don't accidently order a brand new phone or two from the store..... What, Wait, No refund, This family are going to have to be £500+ out of pocket for two weeks, who do these people think we are??? The way I was spoken to on the phone was completely appalling I was made to feel a nuisance and got no help from anyone. I now must wait and be £200 out of pocket for 2 weeks while I wait for a refund. Lets hope there are no emergency bills I must pay or the boiler goes!! I will NOT be dealing with Carphone Warehouse ever again after this experience. I urge everyone to check, double, and triple check their orders before clicking submit or you could be out of pocket for a couple of week!!!!!