Bought a Nokia Lumia 535 7 weeks ago, the phone suffered charging issues from day one until it stopped charging completely, we were repeatedly fobbed off with the staff, after they decided to send our "new phone" off for repair, we had a date to collect... 20/06/15, but the phone wasn't ready on this date, and we were told the repair takes as long as it takes and not to worry, this has completely fuelled my fire and we are now waiting for them to contact us when it's ready for collection, baring in mind we were told originally if the phone took longer than 14 days it would mean us receiving a new handset ! No new handset, no phone, and no sincere apologies. Not happy so we are going to the small claims court which will cost £30 but should get my money refunded.