So usually I don't bother with reviews unless it's really good OR really bad! Sadly this is a case of BAD. I spent nearly 2 hours in store selecting and organising a phone. Their system refused me 3 times for a contract. I own a business and 2 properties and have 100% credit rating. The guy (in fairness he was really helpful and friendly - in fact the whole stores' Team are nice) tried all manner of setting me up. But the system wouldn't work. His boss seemed to blame "Vodafone" and my bank as being at fault. Returning home I tried at length to speak to their customer service **(to be cut off several times) ** along with many other people, I know when my call is being answered and being out back on hold ! That really annoyed me. In the end I was simply cut off. I tried the store direct but that was impossible. I attempted a "head office complaint" but decided that i'd already wasted enough time. In the several hours I've wasted I could have easily earned much more than the difference in contract I had been offered. However I have just called Vodafone direct (as I have 2 handsets with them already) and they matched the deal offered (slightly higher monthly tariff but virtually no handset payment) In summary, Cpw is an unprofessional firm in my view. Speak direct to your provider or go direct to one of the phone shops. I wish I had because as I say I have wasted several hours of my life I will never get back and been really frustrated in the process. I guess I'm one of the lucky ones who "dodged a bullet" my bit sighing up. Funnily enough since this afternoon I've spoken to 2 friends who also had nightmare experiences with cpw. Avoid !!!!