Disgusting Customer service! Bought a mobile online as a gift for someone and received a phone in a damaged box with no seal. Looked like as if it had been used. Called customer service and they apologised and stated that the phone should be sealed and the box should not be damaged. Asked me to take it to the nearest CPW store. The advisor and manager at the store refused to exchange even though they could clearly see the box was damaged and looked like it was used! They were rude and gave me wrong advice. They only decided to exchange it for me when I said that I can change my mind under CPW terms and conditions. Even then they only let me choose a different colour and not the one I had originally bought. They then were asking for more money. Will be complaining to their complaints department! ! Pathetic customer service. Full of lies.