I placed an order for a SIM only pay monthly connection twice on CW's website. Each time i got a confirmatory email with a order number. The first order was a click and collect and when I didn't hear anything for 4 days, I reached their online support. They said there was some problem with the order and requested me to try again. I then placed the order to deliver the SIM to my home. After 4 days of no news, I reached their online help team and they said there is still a problem. I went to a CW store who said they can't help as the order is with an online team. Subsequently, sick and tired to trying to make CW work, I went to a network carrier directly where my contract request failed despite there being no reason for the failure except the 2 recent CW requests. I phoned CW's helpdesk and a court guy referred me to read their Terms and Conditions. They took no ownership that their actions affect credit ratings of real people and took the route of asking people to read the some font when they don't even include a phone number in their email and took NO action to ask for more information if any was missing from the order. Appalling level of service. If I have a choice I would NEVER buy from CW again. Pound for pound the worst possible service.